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Privacy Policy

This Privacy Policy outlines how Envisage Online collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

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By accessing the Envisage Online website or mobile application, or by engaging with any of our digital services, you agree to the practices described in this policy.

What Information We Collect

We collect and process the following categories of personal and organizational information:

  • User identification: full name, email address, contact number, and company name

  • Login and usage data: authentication tokens, timestamps, and IP address logs

  • Operational data: entries or activity logs related to app or platform use (e.g., requisitions, delivery notes)

  • Technical data: device type, browser version, and system interactions​

This data is necessary to deliver secure, functional, and supportable services.

How We Use Your Information

Your personal information may be used for the following purposes:

  • To provide access to the Envisage Online platform and its features

  • To authenticate users and protect against unauthorized access

  • To troubleshoot, audit, and improve service performance

  • To communicate with you regarding technical support, updates, or service notices

  • To comply with legal or regulatory requirements, where applicable

We do not sell or rent your personal information to any third party.

Third-Party Data Processors

To deliver services, we securely process data through select third-party platforms. Each third party is subject to data protection agreements and operates in line with international security standards.

Data Storage and Retention

Data is securely stored on cloud infrastructure with encryption in transit and at rest. Retention periods are based on operational and legal requirements. When data is no longer needed, it is securely deleted or anonymized.

Your Rights Under POPIA

As a data subject, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to the processing of personal information

  • Withdraw consent where processing is based on prior consent

To exercise these rights, please contact us at support@envisageonline.co.za.

Security Measures

We implement industry-standard security practices, including:

  • SSL encryption

  • Authentication headers and API tokens

  • Role-based access controls

  • Activity and error logging for traceability

Access to personal information is limited to authorized personnel only.

Cross-Border Data Transfers

Where necessary, your data may be stored or processed outside the borders of South Africa. In such cases, Envisage Online ensures that equivalent levels of data protection are maintained by all third-party service providers.

Cookies and Tracking

The Envisage Online website may use cookies for performance monitoring and analytics. By using the site, you consent to the use of these cookies. You may adjust your browser settings to disable cookies at any time.

Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on our website with the effective date. Continued use of our services after changes implies your acceptance of the revised policy.

Contact Us

For assistance, legal requests, or more information regarding these terms, please contact:

Email: support@envisageonline.co.za

Phone: +27 87 808 3247

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